DarazSerum is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you use our website darazserum.pk or make a purchase from us.
1. Information We Collect
Information You Provide
- Full name and delivery address
- Phone number and email address
- Payment information (we do not store card details — COD only currently)
- Messages sent via our contact form or WhatsApp
Information Collected Automatically
- IP address and browser type
- Pages visited and time spent on the site
- Device type (mobile/desktop)
- Referring website or search engine
2. How We Use Your Information
We use your information to:
- Process and deliver your orders
- Send order confirmations, updates, and tracking details via SMS/WhatsApp
- Respond to customer service requests
- Improve our website and product offerings
- Send promotional offers and newsletters (only if you have opted in)
- Prevent fraud and ensure website security
3. Sharing Your Information
We do not sell or rent your personal data. We share information only with:
- Courier/logistics partners: to fulfill and deliver your orders (name, address, phone)
- Payment processors: for secure transaction processing
- Website hosting and analytics providers (e.g., Google Analytics)
- Law enforcement or government authorities when legally required
4. Data Security
We use industry-standard security measures to protect your personal information. Our website uses SSL encryption (HTTPS). However, no method of transmission over the internet is 100% secure. We encourage you to use a strong, unique password for your account.
5. Cookies
Our website uses cookies to:
- Remember items in your shopping cart
- Keep you logged in to your account
- Understand how visitors use our site (analytics)
- Improve your browsing experience
You can disable cookies in your browser settings, but this may affect your ability to use certain features of the website.
6. Your Rights
You have the right to:
- Request a copy of the personal data we hold about you
- Ask us to correct inaccurate or incomplete data
- Request deletion of your personal data (subject to legal obligations)
- Opt out of marketing communications at any time
To exercise any of these rights, email us at support@darazserum.pk.
7. Third-Party Links
Our website may contain links to third-party sites (e.g., brand websites, courier tracking). We are not responsible for the privacy practices of those sites. We encourage you to review their privacy policies independently.
8. Children’s Privacy
Our website is not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us immediately.
9. Changes to This Policy
We may update this Privacy Policy from time to time. The updated version will always be posted on our website with the revised effective date. Continued use of the website after changes constitutes acceptance of the updated policy.
10. Contact Us
For any privacy-related questions or requests:
Email: Like.bunny1320@gmail.com
Website: darazserum.pk
Working Hours: Monday – Saturday, 9:00 AM – 6:00 PM PKT